Shipping Policy

At Tongwiseocean, we strive to deliver your orders safely and efficiently. Please review our shipping options, delivery times, and rates below.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification with a tracking number once your order has shipped.

2. Shipping Zones, Rates & Estimated Delivery Times

United States (Contiguous 48 States & Select Regions)

Standard Shipping: FREE (Estimated delivery: 5-8 business days)
Expedited Shipping: $12.99 USD (Estimated delivery: 3-5 business days)

United States (Remote & Remote Area Surcharges)

Standard Shipping (Mid-Remote Regions): $12.99 USD (Expedited: $29.98 USD)
Standard Shipping (Ultra-Remote Regions): $49.98 USD (Expedited: $78.98 USD)

International Shipping (Europe, UK, Australia, Asia, Middle East & Others)

We ship to international destinations including the UK, European Union countries, Australia, New Zealand, Canada, Japan, South Korea, UAE, and others.

Standard International Shipping: $59.98 USD (Estimated delivery: 7-12 business days)
Expedited International Shipping: $68.98 USD (Estimated delivery: 5-8 business days)

3. Order Tracking

Once your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within the estimated delivery timeframe, please contact us at support@tongwiseocean.com with your name and order number, and we will look into it for you.

4. Customs, Duties, and Taxes

Tongwiseocean is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).